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Frequently Asked Questions

General

What are the check-in/check-out times?

Check-in

 

Check-in is from 15:00 or 16:00 (depending on the property). An early check-in might be available upon request, we will be able to confirm 24-hours before your arrival. 

 

We offer a self-check-in option where possible. This will either be with a digital key, sent to you via email before arrival or with the keys in a lockbox on the property’s front door. 

 

You can always contact us if you have any unexpected difficulties with the check-in.

 

 Check-out

 

Check-out is before 11:00. A late check-out might be available upon request, we will be able to confirm 24-hours before your departure.

Can I leave my bags somewhere if I arrive before check-in?

Early bag drop can usually be arranged. Please contact us to confirm this.

Do you charge a damage deposit?

For any damages that may occur during your stay, we require a damage deposit. This amount varies depending on the holiday rental property you have reserved.

 

The damage deposit must be authorised by credit card before arrival. You won’t be charged and the amount won’t be blocked on your credit card, but if there is anything broken or damaged after your departure, we reserve the right to charge for it.

What if I accidentally break or damaged something in the home during my stay?

While you aim to take care of the holiday home you stay in as if it were your own, accidents can happen.

 

If something breaks or gets damaged during your stay, please let us know immediately.

 

We will also assess the state of the home at the end of each stay after check-out. If we notice anything broken or damaged that was unreported, we will send you photos and/or a description of the item and charge the damage deposit accordingly. 

Do you need my ID?

All guests 18 years and older must submit their identification details before check-in in accordance with Spanish law (Ley Orgánica 1/1992, de 21 de febrero, de Protección de la Seguridad Ciudadana).

 

Check-in instructions will be emailed to you 7 days before arrival with a link to submit your identification details. Additionally, you will be asked to authorise the damage deposit with a credit card.

 

We use a third-party system to send your personal information directly to the local police, your data will not be stored.

Do you provide bed linen and towels?

We provide each guest with high quality, 100% cotton bed linen and towels free of charge. We expect all guests to use the bed linen and towels provided with care. Any damaged linen and towels will be charged from the damage deposit.

 

Please let us know how many people are in your group so that we can provide the correct amount of towels and bed linen.

 

Towels and bed linen can be changed every 7 days, upon request.

How frequently is housekeeping provided?

Before a new guest arrives, each property is professionally cleaned, including making the beds and providing clean towels. The final price will include the cleaning cost when you make your reservation.

 

Mid-stay housekeeping is available at the cost of €15 an hour (minimum 3 hours). This includes a change of bedsheets and towels. Contact us for more information and to reserve your mid-stay clean. 

What comes with every home?

Each SuperHost Tenerife holiday rental is guaranteed to include:

  • 24/7 support for in-stay issues (e.g. lost keys, issues with appliances, etc.)
  • Self-check-in
  • High-speed Wi-Fi
  • Full kitchen, crockery, cutlery and cooking basics
  • Fresh bed linens and towels
  • Iron and ironing board
  • Bathroom amenities
  • Hairdryer
  • A place to work/catch up on emails/study
  • Professional cleaning pre and post-stay

 

Each SuperHost Tenerife holiday rental is unique and offers an individual experience.

 

For more information about what is included in each holiday rental, check the description of the particular home on the Tenerife Holiday Rentals page or send us a message.

Reservations

How do I book a stay?

Ready to book your stay in one of our holiday rentals in Tenerife? Here’s how:

 

1: Go to the Tenerife Holiday Rentals page and browse our holiday homes in Tenerife. Click the holiday rental listing to see its availability calendar or use the search bar at the bottom of the page to select the dates and number of guests to see available holiday rentals.

 

Choose the property that suits you and click “Book Now”.

 

2: Choose your arrival and departure dates and the number of adults and children in your party and click “Search” to see the final price.  The price displayed includes the final cleaning fee and local taxes. 

 

3: To make your reservation, fill in the booking form with your personal and payment information and click “Book Now”. We request 100% of the total amount upfront. Before making your reservation, read our payment and cancellation policy.

 

4: Click the “Book Now” button at the end of the form to submit your payment. Look out for a confirmation email from us.

Will I receive a reservation confirmation?

When you make a reservation, we will send you an email confirmation confirming the dates, property, number of guests, and total price.

How can I pay?

Payment can be made by debit or credit card through our website.

 

We also accept PayPal (+3%) and Bitcoin payments upon request.

Can you hold dates for me?

We can hold your dates for a maximum of 24-hours so you can finalise your plans before booking your Tenerife holiday accommodation.

 

Send us a message to request this.

Is there a minimum age to book?

The minimum age to book an apartment is 18 years old. Minors of 18 are welcome with family or a companion.

Do I have to pay for my child?

We welcome children under 2 years old for free. Children older than 2 years old are charged at the standard extra guest rate.

 

We can provide a high chair and a folding cot on request for an additional fee of €25. Please contact us in advance of your arrival date to arrange this.

Cancellation and change requests

What is the cancellation policy?

Cancellation

 

  • Full refund minus 2.5% payment processing fee and €30 admin fee if you cancel up to 7 days before arrival
  • No refund if you cancel less than 7 days prior to arrival.

 

No-show

 

If you don’t show up, you will be charged the total price of the reservation.

 

We strongly advise taking out comprehensive travel insurance to cover possible cancellation costs and your stay. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

 

If you wish to cancel your reservation, please contact us as soon as possible.

Is it possible to change my reservation dates after booking?

Changes to the travel dates of a pre-paid booking may be requested by emailing us.

What if I want to extend my stay?

If the dates are available, you can book and pay for additional nights by contacting us.