CANCELLATION POLICY

SuperHost Tenerife Cancellation Policy

 

Full refund minus 2.5% payment processing fee and €30 admin fee if you cancel up to 7 days before arrival.

 

No refund if you cancel less than 7 days prior to arrival.

 

No-show

 

If you don’t show up at the accommodation, you will be charged the total price of the reservation.

 

Covid-19

 

For reservations made from up until 31 March 2022, we offer a flexible cancellation policy if you or any of the people staying with you in our accommodation test positive for Covid-19 and cannot travel to Tenerife.

 

In this case, you will receive a refund less a 2.5% processing fee and a €30 admin fee if you cancel 24 hours or more before arrival. We need official documentation (such as a positive Covid-19 test certificate) in order to process the refund. 

 

Rebooking credit

 

Rebooking credit is available to guests for the same amount that they originally paid. This can be used towards a future booking at the same property, or another eligible property within 24 months.

 

If you wish to cancel your stay, please do so in writing to reservations@superhosttenerife.com

 

Read our booking terms and conditions here.